alice
Terrible customer service, had to fight for my money back
I bought 3 dresses from Pact after seeing them in an Instagram ad. I quickly got a shipment notification the next day with a tracking number. 10 days later, I notice there have been no tracking updates and it says the carrier is still waiting to pick up the package. I contact Pact customer service via their website and they say the package was lost, I am allowed to request a replacement or a refund. I choose a replacement since I actually want the dresses. A week passes with no updates, and I follow up asking if there's a tracking number for the replacement, but they say the dresses are now out of stock so their system will process a refund. Another week passes and I ask about the refund because I haven't received it yet, they immediately process a partial refund. I ask why they didn't process the full amount and they say I need to wait for it to finish processing (but at the same time I see another partial refund go through; these 2 refunds still don't add up to the original amount I paid). I wait for another week to pass and again ask why I haven't received all my money back. They ask for a phone number to contact me but instead I do the math for them and tell them exactly how much they still owe me, which they finally process without ever calling me. It took over 2 weeks and pulling teeth with customer service to get all of my money back after they said the dresses were out of stock. I wonder if they hoped I would forget I bought the dresses and/or wouldn't want to bother fighting for my money so they can just pocket it without sending me anything. Given my experience, I'm never going to attempt to buy anything from Pact again, there are plenty of other clothing stores I can go to. (I also question the authenticity of all the reviews on this site, why do all the good reviews mention the same customer service rep, but none of the bad reviews mention him at all?)
